FAQS

We’ve got answers for you below.

And if you still can’t find what you’re looking for, you can email: [email protected] - typical response within 2 working days

Contact us

The Challenge

COVID – 19: How can I take part when I’m self-isolating or social distancing?

add remove

We must all take precautions to help reduce the transmission of COVID-19, and we encourage you to keep up-to-date with the latest government guidance. Current government advice is that you can go for a walk or exercise outdoors if you stay more than two metres apart from others who are not part of your household or support bubble. You can view the latest government advice on social distancing here or if you have any questions email us at [email protected].

How do I register?

add remove

It couldn't be easier to join us! You can register here.

Is there a registration fee?

add remove

There’s no registration fee! We just ask you to raise what you can.

Can I start before or after the 1st September?

add remove

The distance totals will start from the 1st September so only distance from that date will be counted. You can start fundraising straight away though!

When do I have to complete my challenge by?

add remove

Your challenge needs to be completed on Sunday 27 September. You can start to reach your chosen distance throughout September.

Do I have to do the challenge all in one go?

add remove

Absolutely not! You can do it your own way throughout August – we would just suggest completing the final distance of your challenge on Sunday 27 September. You can do your run, walk or cycle in your own time, however you choose. Whatever you choose to do, it’s your challenge, your distance, and your fundraising goal.

What if I cannot complete the challenge on Sunday 27 September?

add remove

This is not a problem, you have throughout August to complete your challenge and you can choose another date before 27 September if the date doesn’t work for you.

How do I take on the challenge with others?

add remove

When you register you will be asked whether you’d like to set up a team. When your teammates register, they can select which team they’d like to join and your fundraising pages will be linked.

Can I meet other people taking part?

add remove

Yes! Once you've signed up please join our Facebook group here to chat away.

Can children take part?

add remove

Yes, but an adult will need to register them and take full responsibility for them throughout their challenge. Also, please make sure their distance targets are suitable for their ability.

How do I decide what distance to pick?

add remove

You do the challenge your way, in your own time – we just ask that you choose distances that will challenge you (because the harder people see you working, the more they’ll want to sponsor you – and every pound raised helps us find rough sleepers a place to call home). Have a look at our homepage for examples of ideas and join the facebook group to find out what others are doing.

How do I connect my fitness app?

add remove

"Your profile page includes your personal distance tally so you can track your distance towards your target. This is a great way to keep your friends updated on your workouts!

If you track your workouts with Fitbit, MapMyFitness or Strava your distances will automatically add to your tally.

Follow these steps to track your KMs automatically: 

  1. Download the Fitbit, Strava or MapMyFitness app and set up your account 
  1. Log in to your [charity or event name] account. 
  1. Under the heading ‘Connect your preferred Fitness app’, click your chosen app. 
  1. Follow the prompts to connect your account 
  1. When you next work out, select ‘start your workout’ in the app on your phone. Once you end your workout, save your workout and your distance will be published to the tally on your page the following day.

If you have synced your app already but it is not working, please log in and re-connect it.

When using Fitbit, you must ‘start’ an activity and save it. Your daily steps will not automatically add to your page. If you are having issues, try syncing through BOTH your Fitbit and the Fitbit app on your smartphone.

When using MapMyFitness, you must ‘start’ your workout, ‘stop’ your workout and then ‘SAVE’ your workout.

Your tally will be updated each day with the previous day’s distances."

I don’t have a fitness tracker; can I still take part?

add remove

"You can manually add your kilometres to the tally in your My Fitness Activity tab of your profile after registering. This is a great option if you’re using a pedometer or a different method of tracking your distances.

Follow these steps to manually add your KMs: 

  1. Log in to your account and select ‘My Fitness Activity’ 
  1. Under ‘Add activity’, enter the date and distance 
  1. The number of KMs will now appear on your fundraising page!"

Can I do more than one activity?

add remove

Absolutely! You can run, walk or cycle your chosen distance or do a mixture of two or all three!

How do I get my medal?

add remove

Everyone who raises £100 or more on their Together We Move fundraising page will receive a special medal to say thank you. Your medal will be posted to you within a month of you completing your challenge.

Fundraising

How do I fundraise?

add remove

As soon as you sign up to your challenge your fundraising page will be created for you, simple! All income is transferred directly to us. You will be able to share your progress on Facebook and Twitter too. We will also provide fundraising tips and support throughout your journey. You can access our fundraising resources here.

Can I take cash donations?

add remove

You can pay offline donations into your fundraising page, you also have the option to collect sponsorship via our sponsorship form or by sending us a cheque. You can add your donations as offline donations on your fundraising page. If you go to your account and then to my donations. Add a donation you have received in cash for this event using the "Add Offline Donation" button.

How will The Passage use funds I have raised?

add remove

As the country comes out of lockdown this July, we now face one of our biggest challenges and opportunities in our 40-year history – preventing hundreds of homeless people helped off the streets and into emergency accommodation during the pandemic from returning to the streets once the crisis subsides. We urgently need your help to raise this money so that #TogetherWeMove: - all homeless clients currently residing in emergency accommodation into sustainable accommodation in the private rented sector, so that they are not forced to return to the streets when the coronavirus crisis subsides. AND are able to: - Provide them with ‘Move-on Packs’ containing household essentials such as a bed, kettle and microwave) as well as a mobile or laptop for staying connected to The Passage, because private rentals are often unfurnished.

Is there a deadline for paying in donations?

add remove

Pay in your donations by 27 October 2020. For those who have raised £100 and above, you'll also receive a Together We Move medal!

Is there a minimum fundraising amount?

add remove

There’s no target! We just ask that you raise as much as possible to help us move homeless people into permanent housing following the pandemic.

How does The Passage receive the money being donated online?

add remove

The money that has been donated via the online site comes directly to The Passage. You do not need to worry about doing anything else except getting people to sponsor you :)

Do I need to set-up a JustGiving or Virgin Money Giving account?

add remove

No you do not need to set-up a seperate fundraising page. Once you sign-up here you will automatically create your fundraising page.